Support

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Common questions

How do I create a trip?

On the home screen, sign in and tap “New trip”. Add the places you’ll stay and how many nights in each, pick a start date, and Reizo lays out the days for you. You can change any of it later.

How do I invite someone to collaborate?

Open the trip you want to share and grant editor access to a collaborator by email. Editors can add and change anything in that trip; everyone else only sees what you choose to share.

How do I add a stay or booking to Apple Wallet?

Open a stay or booking that has a pass, and use “Add to Apple Wallet”. Travel-day passes can also surface as a Live Activity on iOS.

Why don’t I see Look Around or weather for a place?

Look Around and weather depend on third-party coverage for that exact location. Apple doesn’t have Look Around imagery everywhere, and weather needs valid coordinates — drop or adjust the pin and it usually fills in.

How do I delete my account and data?

You can delete your account from inside the app and the website at any time, under account settings. Deleting your account removes or irreversibly anonymises your personal data and uploaded photos, as described in the Privacy Policy. If you can’t reach the in-app flow, email support@reizo.app and we’ll handle it for you.

Privacy and legal

Your trips are private by default. Read how we handle your data, and the terms you agree to when you use Reizo.